Customer Service Executive (Up to RM3,500/month)

Join Diamond & Platinum as a Customer Service Executive and embark on a rewarding career in luxury retail. This role offers a dynamic environment where sales excellence and customer satisfaction are at the heart of everything we do. Enjoy competitive incentives, a vibrant work culture, and the chance to grow in a company that values your contributions. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of Bali's luxury shopping scene. Our Customer Service Executives are the first point of contact for our discerning clients, ensuring their shopping experience is nothing short of exceptional. With a focus on building strong relationships and delivering outstanding service, this role is perfect for those who thrive in a fast-paced, customer-centric environment.

As a Customer Service Executive at Diamond & Platinum, you'll play a crucial role in enhancing customer satisfaction and driving sales. You'll interact with clients daily, understanding their needs and preferences to provide personalized recommendations. Your ability to build rapport and trust will be key in turning casual shoppers into loyal customers. This role is ideal for individuals who are passionate about luxury retail and are eager to make a difference in the lives of our clients.

Diamond & Platinum is more than just a retail store; it's a community of like-minded individuals who share a passion for excellence and innovation. We offer a supportive and collaborative work environment where your ideas and contributions are valued. Join us and be part of a team that is dedicated to delivering the highest standards of service and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients, ensuring their shopping experience is memorable and satisfying.
• Build strong relationships with clients, understanding their needs and preferences to provide personalized recommendations.
• Assist in the sales process, helping clients find the perfect luxury items to suit their style and budget.
• Manage client inquiries and complaints, resolving issues promptly and professionally.
• Promote products and services to both existing and potential clients, increasing sales and revenue.
• Collaborate with the sales team to achieve monthly and annual sales targets.
• Maintain a clean and organized retail space, ensuring it is inviting and appealing to clients.
• Stay up-to-date with the latest trends and developments in the luxury retail industry, applying this knowledge to enhance the shopping experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, preferably in a luxury retail environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong sales acumen, with the ability to identify client needs and make personalized recommendations.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Enthusiasm for luxury retail and a passion for providing exceptional customer service.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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